Field Service Technician

The Field Service Technician plays a critical role in ensuring exceptional customer satisfaction through the installation, commissioning, servicing, and piloting of GOVAPEX™ equipment. This position requires a hands-on professional who is customer-focused, technically skilled, and comfortable working in the field with frequent travel.

Key Responsibilities

• Deliver outstanding customer service while representing GOVAPEX with professionalism.
• Travel domestically to install, commission, maintain, and repair GOVAPEX™ equipment, ensuring optimal system performance.
• Conduct onsite diagnostics, assess issues, document findings, and recommend repairs or part replacements.
• Perform accurate and timely documentation, including job reports, service records, and data entry.
• Set up, test, and troubleshoot equipment at company headquarters prior to shipment.
• Conduct pilot studies at customer locations and maintain pilot units.
• Work closely with customers, contractors, manufacturer representatives, and maintenance personnel.
• Collaborate with internal teams, including Sales, Project Management, Quality, Engineering, and Operations.
• Assist Production and Operations teams with equipment builds and other tasks as needed.
• Adhere strictly to safety protocols and use PPE correctly at all times.

Qualifications & Skills

• Strong mechanical and troubleshooting skills with the ability to repair and service complex technical equipment.
• Hands-on experience using tools, meters, and diagnostic test equipment.
• Basic understanding of electricity, computer operations, and PLCs.
• Familiarity with electrical motors and electromechanical components.
• Strong communication and customer service skills.
• Ability to read and interpret technical documents such as work orders, manuals, and specifications.
• Flexibility to work varied schedules and adapt to changing priorities.
• Preferred: Technical degree, vocational certificate, or prior field service experience.
• Willingness to travel up to 80%.
• Valid driver’s license in good standing.

Physical & Working Conditions

• Frequent work in confined spaces (e.g., waterlines, small sewage areas).
• Exposure to fumes, dust, gases, chemicals, and loud noise.
• Work may involve outdoor environments, including extreme weather (sun, snow, rain, mud, heat, cold).
• Regular lifting, pushing, or pulling of 20–50 lbs; occasionally up to 100 lbs.
• Activities may include climbing, kneeling, crouching, and standing for extended periods.
• Must maintain visual acuity to safely operate machinery and tools.

Why Join GOVAPEX?

This role offers the opportunity to travel, work hands-on with advanced equipment, and make a meaningful impact by supporting customers across industries. You’ll be part of a collaborative team culture where technical expertise and customer service excellence are equally valued.